Accident & insurance claims
Had an accident? What to do next
A calm, plain-language guide to the steps after a knock or a crash. This is general guidance, not legal or insurance advice — always follow your own insurer's process.
Step by step
The general claim journey
Stay safe
Check that everyone is okay and move out of danger if you can. Call emergency services if anyone is hurt.
Take photos
Photograph the damage from a few angles, and the scene if it's safe to do so. These help with both your claim and your repair quote.
Report it to your insurer
Report the accident following your insurer's own process and timeframes. They'll tell you what they need from you.
Get a repair quote
Send us the photos on WhatsApp, or bring the car in, and we'll work out what the repair involves.
Ask about the paperwork
Ask the repairer how they handle claim paperwork and what they'll need from you and your insurer.
Book the repair
Once your insurer confirms the way forward, book the repair in.
How we help
Insurance-claim repairs
The business describes itself as an insurance-approved repairer, able to carry out insurance-claim repairs and help handle the paperwork.
[TO CONFIRM] Insurer approvals
Your insurer decides which repairers it works with — check with them before booking.
Start your claim repair
The quickest way to get going is to send us photos of the damage on WhatsApp. We'll take a look and talk you through the next steps.
WhatsApp the damage Call 032 944 2205